Refund policy
At Aussie Kiddy, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to make the return and refund process simple and stress-free.
30-Day Return Policy
We gladly accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (such as your order confirmation or receipt) is required.
- For hygiene and safety reasons, certain items (such as opened sensory products) may not be eligible for return unless faulty or damaged.
If your item arrives damaged, faulty, or not as described, your rights under the Australian Consumer Law apply, and you are entitled to a replacement, repair, or refund.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval of your refund. If approved, refunds will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or payment provider to complete the transaction.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure your item reaches us safely.
Exchanges
If you’d like to exchange an item for a different product, please contact us first at support@aussiekiddy.com so we can assist you.
How to Start a Return
To initiate a return, simply email our friendly customer support team at support@aussiekiddy.com with your order details and reason for return. We’ll guide you through the process step by step.
Questions
Our team is always here to help. If you have any questions about returns, refunds, or exchanges, don’t hesitate to contact us. You can reach us 24/7 via email or through our Facebook page