Frequently Asked Questions
We know that shopping online sometimes comes with questions. To make things easier, we’ve put together answers to the questions we hear most often.
Orders and Payments
What payment methods do you accept?
At the moment, we accept payments securely through PayPal. You can use your PayPal balance or linked debit/credit card. We’ll be adding more payment options soon.
Will I get an order confirmation?
Yes! Once your order is placed, you’ll receive an order confirmation email with all your purchase details.
Shipping
Do you ship across Australia?
Yes, we proudly deliver to all locations across Australia.
How much is shipping?
- Free Shipping: Orders AUD $140 and above
- Standard Shipping: AUD $4.95 for orders under AUD $140
How long does delivery take?
Orders within Australia usually arrive within 5–12 business days, depending on your location. International orders generally take 10–20 business days.
Can I track my order?
Absolutely. Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your package every step of the way.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received.
How long does it take to get my refund?
Refunds are processed within 10 business days once we receive and inspect your returned item.
Do I have to pay for return shipping?
If the item is faulty, damaged, or incorrect, we’ll cover the return shipping costs. For change-of-mind returns, customers are responsible for return shipping.
Products
Are your toys safe for children?
Yes. All our toys are carefully selected to ensure they are safe, high-quality, and designed to support learning and development.
Do you provide age recommendations for toys?
Yes, each product includes age recommendations to help you choose the most suitable toys for your child.
Customer Support
How can I contact you?
You can reach us anytime at support@aussiekiddy.com or connect with us on Facebook: Aussie Kiddy. We aim to respond within 24 hours.